Purpose
The Doors Sales Executive is responsible for small repairs through to full modernisation and replacement, as well as supporting with maintenance sales when required.
To proactively manage customer relationships, manage opportunities from current and new customers and close deals in a way that meets customer needs and maximizes KONEs order book and profitability.
This role will cover mainly existing business for the Midlands & North regions.
Key responsibilities:
- Creates and communicates leads and sales opportunities for entire KONE sales team (e.g., cross-selling).
- Development of mostly existing customer relationships.
- Collaboration with the rest of KONE team to improve customer satisfaction.
- Proactively generates opportunities from outside current customer base.
- Manages requests for quotations.
- Is accountable for leads, opportunities, orders, and contracts to meet the sales budget and pricing targets.
- To consult with the Area Service Manager and local engineers.
- Is accountable for finding customer needs and that KONEs solution matches with the needs.
- Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts.
- Responsible for timely and accurate information input and reporting in CRM.
- Responsible for gathering relevant information about market and competitors from the field.
- Travel to meet customers will be required will be required to undertake site surveys.
Skills & Experiences:
- Industry experience or a technical background is essential.
- Comfortable surveying all types of doors including some gates/shutters/turnstiles.
- Sales and customer management experience is essential.
- Enjoys collaborating with customers, stakeholders and building relationships.
- Manage and resolve any queries.
- Excellent interpersonal and team working skills to gain access and work with the right external and internal networks.
- Problem solving and finding solutions.
- Able to provide exceptional customer service.
- Excellent communication skills in both written and spoken English.
- Good IT skills and CRM, Salesforce experience is desirable.
- Customer centric mindset understanding what creates value to our customers and providing excellent customer service.
What KONE can offer:
We offer a Competitive Salary, 25 days holiday and 8 additional Bank Holidays, 1 Volunteering Day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the doors industry, Quarterly Commission, Car, Private Medical Insurance, Kone Discounts, Prolonged Disability Insurance (PDI),Long Service Awards, Hybrid Working, 24/7 GP Support & Wellbeing Access.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
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